FAQ
Welcome to Treasured Temple's FAQ page. Here, you’ll find answers to common questions about our products, processes, and policies. If you can’t find what you’re looking for, feel free to contact us at sales@treasuredtemple.co.uk.
Products
Q: What makes Treasured Temple’s products unique?
A: Our products are handcrafted in small batches using 100% natural, ethically sourced ingredients. We use a traditional four-week infusion process to extract the full spectrum of nutrients from our healing herbs, a method rarely used by larger commercial brands due to the time and care it requires.
Q: Are your products organic and natural?
A: Yes! We only use organic and natural ingredients. Our Shea Butter is ethically sourced from women's co-operatives across West Africa, and we blend it with cold-pressed hemp oil and other healing herbs that are 100% natural.
Q: Do your products contain any synthetic chemicals or preservatives?
A: No, we do not use any synthetic additives, chemicals, or preservatives in our products. Everything is made with natural, skin-loving ingredients.
Q: Are your products suitable for sensitive skin?
A: Yes, our products are formulated to be gentle on all skin types, including sensitive skin. However, we recommend doing a patch test if you have any known sensitivities to certain herbs or oils.
Ordering & Payment
Q: How do I place an order?
A: You can easily place an order by visiting our online store at www.treasuredtemple.co.uk. Simply add the products you want to your cart and proceed to checkout.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, American Express) as well as other payment methods such as PayPal, depending on your region. All transactions are securely processed.
Q: Can I cancel or modify my order after it has been placed?
A: If you need to cancel or modify your order, please contact us as soon as possible at sales@treasuredtemple.co.uk. We’ll do our best to accommodate your request, but if your order has already been processed, we may be unable to make changes.
Shipping & Delivery
Q: How long does it take for my order to be processed and shipped?
A: We aim to process and ship all orders within 2-3 business days. Delivery times vary based on your location, but UK orders typically arrive within 3-5 business days after processing. International shipping may take longer.
Q: Do you offer international shipping?
A: Yes, we ship worldwide! Shipping rates and times will vary depending on your location.
Q: How can I track my order?
A: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package via the courier's website.
Returns & Refunds
Q: What is your return policy?
A: We do not accept returns for hygiene reasons, however if there is an issue with the quality of your product or it has been damaged during shipping we will send a replacement or issue a full refund.
Q: How do I request a return or exchange?
Q: How long does it take to receive a refund?
A: Once we have received and inspected the returned product, your refund will be processed within 5-7 business days. The refund will be credited to your original payment method.
Sustainability & Ethics
Q: How do you source your ingredients?
A: We are committed to ethical sourcing. Our organic shea butter is sourced from women’s co-operatives across West Africa, supporting entrepreneurship and economic development in disadvantaged communities.
Q: Do you give back to the community?
A: Yes! We donate 5% of all our profits to grassroots charities that support communities in need. Your purchase helps us make a positive impact on the world.
Miscellaneous
Q: Are your products cruelty-free?
A: Absolutely. All of our products are cruelty-free, vegan and never tested on animals.
Q: How can I contact Treasured Temple?
A: You can reach us at sales@treasuredtemple.co.uk or through our contact form on the website. We’re happy to help with any questions or concerns.
If you have any other questions, don’t hesitate to get in touch! We’re always here to assist and ensure you have the best possible experience with Treasured Temple.